Terms of Use

Terms and Conditions

Welcome to Villa Joia, we hope you enjoy your holiday in the beautiful central Silver Coast region of Portugal.

Please read the booking terms and conditions carefully including all of the information presented here, together with our Website Terms and Conditions of Use and with any other written information we brought to your attention before you confirmed your booking.
After you confirm this booking you will be committed to them as they form the basis of your contract with Villa Joia.

All booking conditions and any agreement to which they apply are governed in all respects by Portuguese law. Please read them carefully as they set out our respective rights and obligations.
In booking conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made, or any other person added or transferred to that booking.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
- He / She / They has read these terms and conditions and has the authority to and agrees to be bound by them.
- He / She / They consent to our use of information in accordance with our Privacy Policy.
- He / She / They is over 21 years of age and where placing an order for services with age restrictions, declares that he / she / they and all members of the party are of the appropriate age to purchase those services.
Please note that we do not accept groups of young/unrelated adults, nor do we accept hen or stag parties, animals or pets.
Only registered guests for the reservation may occupy the property at any time.
No events or parties can be held at Villa Joia.
All of the internal areas of Villa Joia are non-smoking.
Should you require any further information regarding any of the matters below, please do not hesitate to contact us for clarification of any points.

1. Villa Joia Rental Accommodation

Villa Joia is a privately owned detached villa located in a developing urbanisation. We endeavour to give an accurate description of the villa on our website with interior and exterior photographs, but sometimes we may update or change the décor / fixtures / fittings after you book your holiday. These changes would be considered upgrades and not to affect the overall enjoyment of your holiday. A change to the interior or exterior décor after you have confirmed and paid for your accommodation will not give grounds for cancellation or compensation of your booking.

The Villa Joia safety features operate to Portuguese Safety Standards, Services and Regulations. Any dispute, claim or other matter which arises out of or in connection with your contract or booking will be dealt with by the Courts of Portugal.

Included in the price is the bed linen and two towels per guest, per stay.

Please do not take or use Villa Joia luxury bath towels for the beach.

The rental also includes air conditioning, preparation of the property and cleaning on departure.

Extras to be requested at time of Booking

Welcome pack with wine €40.00 - please request on the Booking Form.

2. Payments

2.1. Deposits

A 25% deposit will be required to secure the booking.
Your booking will only be considered as accepted by Villa Joia after receipt of the deposit payment.
The deposit must be paid within a maximum of 48 hours from the booking. If we do not receive payment within that time, the booking will be cancelled and the dates will be available for other guests to book.
After receipt of the deposit, a booking confirmation will be issued and you will be sent a booking form via email for your completion.

2.2. Final Payment

The remaining 75% must be paid at least 2 weeks before the date of arrival.

2.3. Late Bookings

If the dates that you are booking for are within two weeks of the arrival date, then you must pay for the total amount at the time of booking.

2.4. Security Deposit

In every booking a security deposit is mandatory to safeguard damages in the property and also the fulfilling of the obligations assumed by the guests.
The required security deposit is EUR 300 and must be paid as soon as possible, and at least 2 weeks prior to the arrival date.
Payment must be made using a credit card only. It is not possible to accept the payment of the security deposit by bank transfer or in cash at check-in.
Failure to pay the deposit by this time will result in cancellation of the booking with no refunds.
Notwithstanding the existence of the security deposit, in case we verify that it is not enough to cover any losses or damages caused in and around the property, the named person(s) on the booking form agree that they are jointly liable for the payment of all damages to return the property to the same condition as at the start of their booking.
The security deposit will be returned to the credit card provided when the payment was made within 10 days of the booking end-date. Payment will be returned in full if there are no losses, damages or additional cleaning required.

Please note your booking can be cancelled if you do not fulfil the above mentioned payment procedures.

3. Cancellations

3.1. Cancellation by you

The cancellation must be submitted via email from the registered email address for the booking.
The following refunds will be provided in the event of a cancellation by you: -
- 100% refund will be provided if cancelled at least 30 days before the check-in date.
- 75% refund will be provided if cancelled between 14 days and 29 days before the check-in date.
- 50% refund will be provided if cancelled between 7-13 days before the check-in date.
- No refund will be provided if cancelled within 7 days of your check-in date.

3.1. Cancellation by Villa Joia

It is unlikely that we will have to make any changes to your confirmed travel arrangements or cancel them. Occasionally, we may have to make changes and correct errors on the website and other details both before and after bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before you travel.
If a ‘significant change’ or cancellation has to be made to your booking at Villa Joia we will notify you as soon as possible to offer alternative dates. If agreement cannot be reached then we will refund any payments made by you in full.
We will not pay you compensation where we make a major change or cancel before departure or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation.
We will not pay you compensation and the above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

3.3. Force Majeure

Except where otherwise expressly stated in these booking conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to health pandemic like ( Covid-19) or another, war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concern’s control.

4. Booking Forms

Villa Joia must comply with the requirements of the Portuguese Immigration and Borders Service (SEF), and as our guests, it will be mandatory for you to complete and return our booking form with all details regarding every member of the group at least a month prior to your arrival. This is a legal requirement and failure to comply could result in cancellation of your booking with no refund.

5. Essential Information for Villa Joia

This essential information forms part of your contract with Villa Joia. By payment of your deposit, you have accepted and agreed the conditions outlined in the sections below: -

5.1. Access And Departure Times:

Access to the property will be possible from 15:00 on the arrival date, and on departure day the property must be vacated by 10:00 including luggage to allow cleaning and changeover to take place.
No late check-outs are possible.
Failure to vacate the Villa by 10:00 on your date of check-out may result in further charges being levied and deducted from your security deposit.

5.2. Access And Keys for Villa Joia:

Once your booking form has been successfully and fully completed and sent to us, your final villa information will be sent to you generally 5 days before arrival.
This email will have information about how to access the property and we will request that you save it to your mobile device, and also print off driving directions and access codes.
On arrival at the villa the keys can be obtained from the key safe which is located at the rear of the property.
On your final day, return the key to the same key safe as you depart.
If you lose any of the keys or take them with you on departure, the cost of the replacement(s) will be deducted from the security deposit.
During your holiday you are responsible for ensuring you lock up the villa when you go out, including use of locks and alarms as provided and that you have your keys with you to be able to get back in.
If you accidently forget to take your keys with you, you will be responsible for any ‘call out’ charge to unlock the villa.
Every call out to open Villa Joia that you have locked yourself out of will incur a charge.
When you arrive take time to walk around the villa and take note of the type of locks in use.

The security deposit you have paid will be used to cover any costs associated with repairing or replacing lost or damaged items, including remote control for the televisions and air conditioning units.

6. Guest Responsibilities and Villa Joia House Rules

6.1. The villa is provided for use with its own swimming pool.
Guests are reminded that supervision of children and non-swimmers around the pool area is their responsibility and must adhered to at all times.

6.2. Please read the Villa Joia Information Pack left in the property which has plenty of helpful information in 4 languages (English, French, Spanish and Portuguese).

6.3. Villa Joia is reserved exclusively for the people named on the reservation confirmation and no other persons are permitted to stay at Villa Joia.

6.4. All persons staying at the villa must provide their passport information for SEF and insurance purposes.

6.5. Additional guests will be asked to vacate by the Guest Services Team, accommodation supplier or other person in authority and charges may be taken from the security deposit fee, or you could be asked to leave.

6.6. You and all members of your party also agree not to use the Villa for any illegal or commercial purpose, including subletting.

6.7. We will only provide bedding and towels equal to the number of the confirmed guests names on the contract.

6.8. Villa Joia is non-smoking. Smoking is not permitted anywhere inside the property at Villa Joia. Any breach of this condition will entitle Villa Joia to withhold the entire security deposit.

6.9. Smoking may be permitted outside the property, but, if any cigarette debris is found the additional costs of cleaning will be deducted from the security deposit.

6.10. No pets or animals are allowed in the property.

6.11. The property including the furniture, fittings and electrical items and effects, in or on the property, must be left in the same state of repair and condition as the commencement of the rental period. On arrival all fixtures and furnishings are deemed to be in good working order and fit for purpose. Faults that are found during the rental period are to be reported to Villa Joia / Guest Services Team immediately. Failure to report any faults will be deemed to have been caused by the guests and the guests will be liable for the cost of the repair.

6.12. Electrical appliances are all regularly checked but may stop working at any time of your holiday. Please contact the Villa Joia Guest Services Team and they will try to replace faulty items as soon as possible.

6.13. Please note that machines that stop working may require attendance of a technician who may not work outside of normal Monday – Friday hours.

6.14. Always rinse your plates before placing in the dishwasher. If the dishwasher breaks down because of food residue trapped in the drain, we will charge you for the call out.

6.15. Please do not sit on any furniture whilst covered in fake tan, sun lotion or after sun lotions. Guests are requested not to use 'fake tan' whilst in Villa Joia. 'Fake tan' damages soft furnishings and linens. If at the final inspection it is found that 'fake tan' has been used, the additional associated costs of cleaning, laundry or replacing the damaged linens or furniture will be deducted from the security deposit.

6.16. All linen is deemed to be in perfect clean unmarked order on your arrival. If the linen is not in perfect conditions contact the Villa Joia Guest Services Team immediately.

6.17. On departure you agree to complete the following before departing the property: - leave accommodation in a clean condition / as you found it on arrival, wash and dry up any used kitchen items and return to the cupboards, ensure the dishwasher is empty, lock up all doors and windows.

6.18. If additional significant cleaning has been necessary after your departure this will be deducted from your security deposit.

7. Safety deposit boxes

7.1. Please note that a safe is not provided.

8. Property Management Services

8.1. During your stay it is necessary for the maintenance team to carry out their duties at Villa Joia, including pool maintenance and urgent property maintenance.
While we don’t want to disturb your holiday these duties are essential to keep Villa Joia to a high standard.

9. Utilities

9.1. Electrical Infrastructure

Portugal is a developing country and there is major infrastructure work being done to bring electrical and water supply up to a Northern European standard. There may be times that the supply will be disrupted. We have found over the years that EDP / Camara (Council) will try to have normal supply reconnected within a few hours. Unless there is a specific problem with Villa Joia there is nothing else that we can do but communicate the situation to you.

9.2. Drains & Toilets

Portuguese sewerage standards are not always to the same standard as your home. In most restaurants, shops and beach facilities you will see signs requesting you not to put paper in the toilet but in the bin beside. You may put toilet paper in the toilets at Villa Joia. Apart from toilet paper no other items can go in the toilet whatsoever – this includes baby wipes and sanitary products. If a toilet system blocks during your tenancy and the blockage is something other than toilet paper, we will deduct the cost of the clearance of the blockage from your security deposit. You may find that sometimes a ‘smell’ comes from drains and toilets, this is because of the way the sewerage is constructed. Portuguese building regulations do not require ‘soil stacks’ the tube that takes the smells above the roof. The plumbing is under the floor of the bathrooms, and you will see a silver round ‘plate’ on the floor. Sometimes there is a build-up of odour particularly in summer. This is normal, generally if you flush the toilet and run a tap for a minute or so the smell will dissipate. The pipework for the drains in the shower and bath is much smaller than European standard and it will take longer and be a bit slower for the water to drain away.

9.3. Hot Water

The boiler in Villa Joia is electrical immersion heater and solar panels these are of sufficient size for the capacity of guests we allow to stay in the property. If you over fill a bath or take a shower for a long time, you will find that the hot water will run out. Please take shorter showers or smaller / shallower baths to ensure that you can all have hot water available for your use. If you use up all the water it will take several hours to re-heat a full tank of water.

9.4. Rubbish Collection

There is no door-to-door rubbish collection. You will have to take your own rubbish daily to the communal bins located outside of the villa to the front and right.

9.5. Air-conditioning and Heating

Summer Air Conditioning:
We ask that you do not leave air conditioning units on when you are not in the villa. We specifically request you do not leave doors and windows open and the air conditioning units on. If we note that the above happens, we reserve the right to remove the air conditioning remotes from the property.

Winter Heating:
Do not leave any windows open when you go out during the day as you will find Villa Joia will be cold on your return and will take a long time to get warm again. The air conditioning can also be used to heat the rooms.

10. General Information and things you should know

10.1. Be aware that the outside of the property is covered by security cameras that record movement. These cameras are there for your protection as well as protecting the property. By accepting this rental agreement you accept that the cameras are in operation.

10.2. Emergencies are defined as an unforeseen, unexpected or sudden occurrence, a serious situation especially of a danger - demanding urgent and immediate remedy, action or assistance. If you call outside of business hours and it is not a problem as described above we will respond to you during normal business hours.

10.3. Lost Property: Please ensure all personal possessions are packed when departing your holiday property. Whilst we will endeavour to assist when items are left, unfortunately we are unable to guarantee the return of any items which have been left unattended and will not be liable for any items lost or damaged in transit. Postage, packaging and handling fees may be applied for the return of lost property.

11. Passports and ID while on Holiday

11.1. It is your responsibility to ensure you have a valid passport and visa (if applicable).

11.2. By law in Portugal you should always carry your passport, ID and car hire documents with you at all times. There are regular police checks on cars and they will ask for your ID and car hire paperwork. We also recommend to photocopy or, save on your phone, your important documents / credit card fronts and also have the telephone number of your Bank written down if you need to make an emergency call. Put these documents in a sealable plastic bag then you have duplicates / emergency numbers if you need them.

12. Personal Health and Safety

12.1. Portugal is generally a safe place but this does not mean that you should not be cautious. Do not leave valuables in your car. Close windows in properties that face onto public areas. Always lock all windows / doors / shutters at night or when you go out of the property.

12.2. Always shut all doors, windows and shutters when you go to bed.

12.3. If you lose any items of value while on holiday through theft, you must report the facts immediately to the local police and obtain a written report (they will ask for a payment to make a report and it can take several hours). If a report is not obtained, you may not be able to claim back on your insurance policy.

13. Pool, Garden and General Maintenance

13.1. Villa Joia is maintained by staff that have access to the property. The pool is checked and cleaned weekly and pool and garden personnel do not have fixed hours, so it is not possible for us to advise you of the exact date or time of their visit. We ask for your cooperation when these people visit.

14. Kitchen Appliances

14.1. Please read the Villa Joia Information Pack, which explains how to use all of the Kitchen Appliances available.

14.2. TV system – Please read the Villa Joia Information Pack, which explains how to use the TV system available.

14.3. Internet - Please read the Villa Joia Information Pack about the internet.

15. Insects and Animals

15.1. Portugal has mosquitoes, ants, cockroaches, and other creeping and flying insects. Ants are common and if you leave food out or forget to clean down tables, sweep floors and serving areas, the ants will have wandered in and happily start eating up your leftovers. If this happens remove the leftover food and wipe down the affected area. If the ants persist please use ant powder as a repellent. The properties are surrounded by gardens and countryside and field mice and other rodents are common, along with local farm animals, dogs and cats. Some of these animals make noise. We have no control of any animals that belong to neighbours or non-domesticated animals who make noise or may be roaming around, so we ask your understanding in this matter.

16. Check and Double Check

16.1. Accuracy: We endeavour to ensure all information, contract and booking conditions and prices both on our website and in our partner websites are accurate however occasionally changes and errors occur, and we reserve the right to correct prices and update and amend all information on our website or partner websites in such circumstances. You must check the current price and all other details relating to our contract before confirming your reservation.

16.2. Your Holiday Price: We reserve the right to offer via our marketing: discounts that cannot be retrospectively applied or used in conjunction with any other offer you may have had. We can also amend the price of unsold holidays at any time and correct any errors in the prices of confirmed holidays including any changes in costs such as services or amenities requested by the guest. For Villa Joia longer Stay of 28 nights or more, utility bills on the property will be added where this applies, we operate a “Fair-Usage” policy which will be handled on a case-by-case basis. In the event large utility bills are judged to have arisen from excessive or neglectful use, we reserve the right to charge this excess to the guest. We reserve the right to amend the values of any applicable refundable security deposits at any time.

16.3. Confirmation: Please check your confirmation email, payment receipts, final departure information and all other documents you receive from Villa Joia / or your booking partner immediately on receipt. You must contact them as soon as possible if any information appears to be incorrect as it may not be possible to make changes later and it may harm your rights if they are not notified of any inaccuracies in any document within a reasonable period of time.

16.4. Changes to your booking: If, after Villa Joia has dispatched written confirmation of your booking, you wish to alter any of the arrangements made, although not guaranteed the company will do its best to accommodate your wishes. If the requested changes can be made you agree to pay a fee of €50 to cover our administration costs.

16.5. Transfer of bookings: If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the holiday booked) providing we are notified not less than 21 days before departure. All details of the new member of the party are must be provided to us in accordance with our booking procedure and you pay an amendment fee notified to you at the time your request the transfer, meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers and the transferee agrees to these booking conditions and all other terms of the contract between us.

16.6. Building Works: The law does not dictate that neighbours or Villa Joia need to advise of building works or noise adjacent to and or near any property. Therefore we cannot be held responsible for any resulting disturbance. Any building work which may commence in the local area is completely outside of our control, this can include noise from landscaping, building and road works. Building works are legally allowed to place from Monday 8:00am to Saturday 6:00pm. These are the normal and legally recognized working hours in Portugal. Some building works can also take place with additional license for longer hours and also on Sundays and bank holidays. However, should we become aware of any building work which may reasonably be considered to adversely affect the enjoyment of your holiday we will notify you as soon as possible.

17. Special Requests, Health and Insurance

17.1. Special requests: If you have a special request that does not form part of the arrangements described on the website, please inform us in writing at the time of booking. We will do our best to comply but cannot guarantee this. We regret that we are unable to advise prior to departure if special requests cannot be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

17.2. Disabilities and Medical Problems: If you or any member of your party has any; health issue, medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. If the medical issue becomes apparent when you are in tenancy at Villa Joia we cannot accept any liability in any circumstances due to your non-disclosure of the medical condition at the time of booking.

17.3. Holiday Insurance: Travel insurance is essential. The policy should be valid from the time of confirming your booking. Your insurance should have cancellation cover as well as multi risk, medical and repatriation. We highly recommend that insurance purchased must have a 24-hour emergency telephone service. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover that you chose not to have for your holiday. It is your responsibility (as the lead guest on the booking) to ensure that you and all other parties in your booking have travel insurance. Villa Joia is NOT liable for any costs you or any member of your party may incur due to travel restrictions, outside of the terms described above. Villa Joia is not a provider of travel insurance.

18. Our Liability to You

18.1. We will accept responsibility for the arrangements we agree to provide or arrange for you as an “accommodation provider” subject to these booking conditions.

18.2. If we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

18.3. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from: -

The act(s) and/or omission(s) of the person(s) affected; including non-disclosure of medical conditions,
The act(s) and/or omission(s) of a third party who provides supplementary services for the accommodation, which were unforeseeable or unavoidable; or
Unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
An event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

The maximum amount we will have to pay you in respect of any claim is an amount equal to the applicable excess in your travel insurance policy in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you.
All decisions regarding any monetary values, refund or compensation of any description, is only with direct written confirmation and agreement solely between the leader of the party and the Director/s of Villa Joia.

18.4. We will not accept responsibility for services or facilities which do not form part of our accommodation agreement. For example; any facility that is provided or maintained by a third party, any excursion you book, or any service including internet provider.

19. Additional Help

19.1. If you or one of your party suffers personal injury, illness or death during the holiday through no fault of ours or your own, we will, at our discretion, give you general assistance. The offer of assistance is without prejudice.

19.2. If you have a complaint: In everyday life things can and do go wrong and you have the right to discuss any aspect of your holiday with us. We request that it is done in a calm manner in and will look to rectify any issue which we believe needs rectifying in a realistic timeframe. If you have cause for complaint whilst on holiday this must be brought to the attention of Villa Joia Guest Services Team immediately so that action can be taken at the time to rectify the problem. Should the representative/ local agent / supplier or property management company be unable to resolve the matter, details of the complaint must be notified to Villa Joia in writing within 14 days of the end of your holiday. Failure to do so will affect ours and the applicable supplier’s ability to investigate your complaint.

20. Safe Working Environment

20.1. Behaviour

At all times during your holiday, you are expected to have consideration for your fellow guests and neighbours and other third parties. If in the opinion of ourselves, any service provider, accommodation owner or other person in authority, you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to third parties or property we may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation owner or other supplier prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us. Villa Joia service providers should be entitled to perform their duties free from the threat of overt stress, harassment, intimidation or physical violence.

Villa Joia will not tolerate any abuse of its employees or service providers including:

Physical violence – including kicking, spitting, hitting or pushing, or use of a weapon.
Verbal abuse – including intimidation, shouting, swearing or insults, racial or sexual abuse.
Threats and intimidation via telephone, text, electronic mail and normal mail.
Threats of extortion by means of writing bad and false reviews for financial gain.
Aggressive behaviour, abuse or threats to gain improved or quicker service provision.

21. Communication

21.1. Use of electronic recording devices, photos and video

Villa Joia reserves the right to use recording devices for electronic mail, texts and telephone calls and meetings. Specifically in the case of disputes for evidential purposes, the tenant permits Villa Joia for the establishment, exercise or defence of legal claims; the right to record with video the meeting and all conversations with the tenant/s and to be able to photograph the article / object / situation in dispute. All items disputed remain the property of Villa Joia.

21.2. Use of information you give us and communicating with you

In order to process your booking and provide you with your confirmed holiday, Villa Joia will need to collect and process personal information. For operational reasons, this data is held at a secure location. When needed, we must pass on certain elements of this data to the companies, organisations or property owners who need them so that your holiday can be provided. For example, SEF - the Portuguese government border control authority requests all passport information for every guest. Others include Villa Joia Management Agents, banks or from our affiliated companies. Where you provide us with this personal information, you consent to this data being used as described in this clause.

22. Website

We make every effort to ensure that the information and photography contained on our Villa Joia website and our associated websites are accurate. However, many individuals are responsible for the provision of your holiday arrangements and we may alter or temporarily withdraw some of the advertised facilities without prior notice. Unfortunately, errors can occur and prices may alter, however we will always endeavour to advise you of any changes at the earliest opportunity. The distances to amenities, beaches, restaurants, supermarkets and pool measurements we have provided are approximate.

23. Disclaimer

Villa Joia accept no responsibility or liability for any loss, damage or alteration to the terms of your reservation caused by events beyond their control, including but not restricted to war, terrorist activity, civil commotion, flight delays, or cancellations, airport closures, loss of luggage, adverse weather conditions, fire flood, or industrial dispute. Whilst they will try their utmost to resolve any failure of public supplies such as water, electricity, internet, tv or breakdown of the air conditioning system they cannot accept liability, nor for the consequences of the action or omissions of persons who may control or supply main services, or any actions taken in the vicinity of the property reserved, by any authority over which there is no control. They cannot accept any liability for your personal safety during your holiday and assume no responsibility for accidents. Whenever possible, valuables should be left secure and out of sight.